Prices are based on the weight of a single gift set.
UK – £4.50 Royal Mail 1st Class SignedFor Service
Europe – £6.50 Royal Mail International SignedFor Service
World – £8.50 Royal Mail International SignedFor Service
Shipping is charged according to Royal Mail’s pricing policy. Shipping costs are automatically calculated according to weight and destination. Items ordered before 10a.m. are normally processed the day of purchase. You will be informed by email when your item is ready for dispatch. You will also be informed should there be any delays.
Please ensure that someone will be available to accept your package at your chosen delivery address as the item will not fit through the letter box. In the event of anyone not being available to accept your package, a card will be posted through your door advising you to contact Royal Mail to arrange collection. Once dispatched delivery aim is usually 1 – 3 working days as per Royal Mail policy. Royal Mail 1st Class service delivery aim is not guaranteed so please allow up to 2 weeks for delivery, if you wish your item to be delivered by a certain date then choose Special Delivery Next Day guaranteed service if available or the 3 day guaranteed service. IF YOU HAVE NOT RECEIVED YOUR ITEM AFTER 15 WORKING DAYS OF CONFIRMATION OF DISPATCH CONTACT US USING THE CONTACT FORM ON THE CONTACT US PAGE.
*n.b. Delayed or lost mail: Astronomy.co.uk will do everything it can to help track your item should it be delayed, however we cannot be held responsible for delays caused by industrial disputes, strike action, adverse climate conditions, other acts of God or any other reason where the Royal Mail has been deemed responsible. We will issue a new gift set once all avenues have been explored to determine the status of your item and that the item has been declared lost by the Royal Mail. All items are sent recorded delivery, if you have not received your item within the Royal Mail’s delivery time scales, please check that a neighbour or work colleague has not already received your item before putting in a claim. We also recommend contacting your local post office quoting your unique track and trace reference number as they may still have the item. Royal Mail will not consider an item lost until 15 working days have passed. Please visit https://personal.help.royalmail.com/app/answers/detail/a_id/317 for more details.
Items are sent Royal Mail International Air Mail service. A signature may be required upon receipt. Please ensure that someone will be available to sign for your package at your chosen delivery address. In the event of no-one being available to sign for your package, a card will be posted through your door advising you to contact the courier company in your country to arrange collection. Once dispatched delivery aim is usually 5 – 10 working days to Europe and 7 to 15 working days for the rest of the world. Astronomy.co.uk and The Royal Mail have no control over the destination country’s postal service such as delivery schedules or industrial disputes and therefore cannot be held responsible; and if you experience any delays once the item’s arrival has been confirmed in your country then you should contact your respected country’s postal authority. A list of postal authorities and contact details by country can be found at http://www.postoffice.com. IF YOU HAVE NOT RECEIVED YOUR ITEM AFTER 15 WORKING DAYS OF CONFIRMATION OF DISPATCH CONTACT US USING THE CONTACT FORM ON THE CONTACT US PAGE.
International Orders Paypal Purchases
Are you delivering to another country other than the one you registered your Paypal account with? If so you may get the following error: “Paypal does not allow your country of residence to ship to the country you wish to”?
Paypal displays this message if you have entered a delivery address in a different country to the one you registered with your Paypal account.
Paypal does this to protect you from fraud. If this occurs, choose the pay with “credit/debit card” method instead of Paypal.
Refunds and Returns
STAR CERTIFICATE – If, for any reason, you are not entirely happy with your Star Certificate gift set, you may return it to us, in its original condition and packaging, and at your own expense, for a refund within 14 days of the gift pack despatch date. Unfortunately we are unable to refund any additional delivery charges (International or Express) and we will deduct a £15.00 administration fee for each gift set to cover the cost of personalised items. Refunds will be made using the same method as the original payment. Astronomy.co.uk cannot be responsible for items damaged in transport. Astronomy.co.uk reserve the right to alter these terms at anytime. If your item has arrived and appears damaged or the packaging has been opened do not accept it.